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How do I decide where Collectors should be installed?
Start by installing Collectors on the virtual and physical machines running application tiers you want to gather information about. Then use FactFinder to understand application structure and dependencies. Wherever there are machines for which more data...http://support.bluestripe.com/knowledgebase/article/how-do-i-decide-where-collectors-should-be-installed
What are the default behaviors for Collector discovery?
By default, Collectors are configured to respond to FactFinder discovery requests on port 7561. FactFinder is configured to look for Collectors on the local subnet and automatically license them if licenses are available. To modify this behavior, go to...http://support.bluestripe.com/knowledgebase/article/what-are-the-default-behaviors-for-collector-discovery
How do I disable Collector discovery?
To disable automatic Collector discovery, go to Tools > Manage Collectors, and select Manual Discovery. FactFinder will only scan for Collectors when the Discover Now button is clicked. Click Refresh Now to update the shown Collectors List with...http://support.bluestripe.com/knowledgebase/article/how-do-i-disable-collector-discovery
Can I turn off Collector discovery after all my Collectors have been found and licensed?
Yes. After Collectors are found, they are not removed from the list unless they stop responding to FactFinder (i.e. the Collector is uninstalled from it or the machine is shutdown).http://support.bluestripe.com/knowledgebase/article/can-i-turn-off-collector-discovery-after-all-my-collectors-have-been-found-and-licensed
I know that the Collectors save historical data for up to 60 hours. How do I retrieve this information?
The FactFinder Console can retrieve Rewind data from machines with Collectors. This historical data can be retrieved by using the time controls to switch to History Mode, by creating snapshot files that represent a given time period, and by generating...http://support.bluestripe.com/knowledgebase/article/i-know-that-the-collectors-save-historical-data-for-up-to-60-hours-how-do-i-retrieve-this-information
How do I add a machine to the Machine List?
Machines in the Machine List are either machines with Collectors installed on them and discovered by FactFinder or machines that have connections to them. To add a specific machine, first install a Collector on it. If its IP address or hostname is...http://support.bluestripe.com/knowledgebase/article/how-do-i-add-a-machine-to-the-machine-list
How do I add an application to the App List?
First, make sure a Collector is installed on the machine running the application. If a Collector is installed, and the application is not in the list, find the process or process group for the application in the map from zoom level 3 or 4. Right-click...http://support.bluestripe.com/knowledgebase/article/how-do-i-add-an-application-to-the-app-list
Why are some of the Collector icons for machines in the map gray instead of blue?
A Collector icon is shown for machines with Collectors installed on them. If the Collector is licensed, the icon is blue. If the Collector is not licensed, the icon is gray. Click on the icon (either blue or gray) to open the Manage Collectors options...http://support.bluestripe.com/knowledgebase/article/why-are-some-of-the-collector-icons-for-machines-in-the-map-gray-instead-of-blue
Why do some machines in the Machine List have CPU and Memory performance graphs and some do not?
Only machines with licensed Collectors have performance graphs.http://support.bluestripe.com/knowledgebase/article/why-do-some-machines-in-the-machine-list-have-cpu-and-memory-performance-graphs-and-some-do-not
In the map, why do some processes have gray backgrounds and others have white backgrounds?
For all graphs, a white background indicates the data was collected directly from the Collector on the machine. A gray background means that data points are from interpreted data—the data points are collected from other machines linked to it but...http://support.bluestripe.com/knowledgebase/article/in-the-map-why-do-some-processes-have-gray-backgrounds-and-others-have-white-backgrounds
